Shipping policy
Shipping Policy
Last updated: August 29, 2026
Shipping Destinations & Estimated Delivery Times
Nutrivena currently offers shipping to:
| Region | Estimated Delivery Time |
|---|---|
| 🇺🇸 United States | 7–12 business days |
| 🇨🇦 Canada | 7–15 business days |
| 🇬🇧 United Kingdom | 7–15 business days |
| 🇦🇺 Australia | 7–15 business days |
| 🇳🇿 New Zealand | 8–16 business days |
Free Shipping
Free shipping is available on eligible Nutrivena orders.
Any applicable shipping options and costs will be displayed during checkout.
Order Processing
Orders are normally processed after payment has been successfully received.
Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances.
You will receive order confirmation and shipping information by email when available.
Delivery Times
Delivery times can vary depending on the destination, carrier, customs processing, weather, and other circumstances outside our control.
Estimated delivery dates shown during checkout or in shipping communications are estimates rather than guaranteed delivery dates.
Tracking
When tracking information is available, it will be sent to the email address provided at checkout.
You may use the tracking information supplied with your order to monitor its progress.
International Orders
Orders shipped internationally may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.
Any such charges that are legally applicable and not included at checkout may be the responsibility of the customer.
Delayed or Lost Packages
If your order appears to be significantly delayed or has been marked as delivered but you cannot locate it, contact:
We will work with you and the relevant carrier to investigate the shipment.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address during checkout.
If an order has not yet shipped and you notice an error, contact us immediately at support@getnutrivena.com.
Once an order has shipped, we may not be able to change the delivery address.
International Consumer Rights
Our shipping policy does not limit mandatory consumer protections that apply in the destination country. For example, New Zealand consumer law can provide remedies where goods are not delivered as expected, while Australian consumer law applies to qualifying purchases made online