Refund policy
Refund Policy
Last updated: August 29, 2026
At Nutrivena, we want you to feel confident when placing an order with us. We offer a 30-Day Money-Back Guarantee on eligible purchases.
30-Day Money-Back Guarantee
You may request a refund within 30 days of receiving your order.
To request a refund, contact us at:
Please include your order number and the reason for your refund request.
Once we receive your request, we will provide instructions for the return when a return is required.
Eligibility
To qualify for our voluntary 30-Day Money-Back Guarantee, the product should be returned in accordance with the instructions provided by our support team.
Refund eligibility may be affected by products that have been damaged through misuse, abuse, or circumstances unrelated to a product defect.
This voluntary guarantee does not limit or replace any mandatory consumer rights available under applicable law.
For example, customers in Australia have statutory consumer guarantees that operate independently of a business's voluntary refund or warranty policy.
Refund Processing
After an eligible return is received and approved, we will process the applicable refund to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
Damaged, Incorrect, or Defective Orders
Please contact us as soon as possible if your order arrives damaged, defective, or contains the wrong item.
We may request photographs or other information so that we can investigate the issue and determine the appropriate remedy.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Changes of Mind
Our voluntary 30-Day Money-Back Guarantee applies according to the terms above. However, mandatory consumer rights in your country may provide additional rights.
For example, UK customers purchasing online generally have a statutory cancellation period of 14 days after receiving goods, subject to applicable exceptions.
Contact
For refund questions, contact:
Nutrivena
Email: support@getnutrivena.com